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We are committed to offering your the best implementation experience possible, which starts with clear expectations.
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HUBSPOT AI AGENTS IMPLEMENTATION TERMS AND CONDITIONS
1. Introduction:
These Terms and Conditions ("Agreement") govern the HubSpot AI Agents Implementation services ("Services") provided by Digifianz ("Provider") to the client ("Client"). By purchasing a HubSpot AI Agents Implementation, the Client agrees to comply with and be bound by this Agreement.
2. Scope of Services
The Provider will deliver the following Services according to the HubSpot AI Agent Implementation product purchased by the Client.
A. Included Services:
The HubSpot AI Agents Implementation products are designed to help Clients configure, test, and launch specific HubSpot AI Agent use cases inside one HubSpot portal.
The available Services are:
I. Customer Agent - Front-Line Ticket Deflection 24/7 Agent: This Service includes discovery and analysis of tickets and existing content, one discovery workshop, configuration, a pilot period of one (1) to two (2) weeks, optimization, and one offboarding meeting. This Service includes five (5) meetings, ten (10) total implementation hours, and seven (7) weeks of service duration.
II. Customer Agent - Front-Door Lead Capture & Qualification Agent: This Service includes discovery and analysis of tickets and existing content, one discovery workshop, configuration, a pilot period of one (1) to two (2) weeks, optimization, and one offboarding meeting. This Service includes five (5) meetings, ten (10) total implementation hours, and seven (7) weeks of service duration.
III. Prospecting Agent - Personalized Outbound to Target Accounts Agent: This Service includes discovery and analysis of the Client’s pipeline, ideal customer profile, and account lists; definition of one selling profile; configuration; a pilot of fifty (50) to one hundred (100) accounts; optimization; and one offboarding meeting. This Service includes five (5) meetings, ten (10) total implementation hours, and five (5) weeks of service duration.
IV. Prospecting Agent - Pipeline & Contact Reactivation Agent: This Service includes discovery and analysis of the Client’s pipeline, ideal customer profile, and closed, lost, or won segmentation; definition of one selling profile; configuration; a pilot segment; optimization; and one offboarding meeting. This Service includes five (5) meetings, ten (10) total implementation hours, and five (5) weeks of service duration.
B. Implementation Hours:
All work performed by the Provider, whether live during meetings or offline, is deducted from the fixed bank of hours included in the purchased Service.
Each HubSpot AI Agents Implementation includes ten (10) total implementation hours. These hours may be used for workshops, discovery, flow design, initial configuration, testing support, optimization, training, and offboarding.
Once the included implementation hours are consumed, the Service will be considered completed, even if the applicable service duration has not expired.
C. Scope Limits and Flexibility:
Each HubSpot AI Agents Implementation is limited to one (1) HubSpot portal.
For Customer Agent implementations, each Service includes the setup of one (1) Customer Agent. The Service may support multilingual configuration when available within HubSpot’s native AI Agent functionality and within the purchased Service’s included hours.
Unless otherwise expressly stated in writing, each Service is limited to:
Substitutions may be made for other items of equivalent complexity, subject to the following conditions:
I. Substituted work must remain within the total hours and duration outlined in this Agreement.
II. Substituted work must not involve elements specifically excluded as part of Section 5, Integrations, Custom Development, and Exclusions, or Section 6, Add-ons.
III. The Provider reserves the right to reject requested substitutions that would conflict with the limitations above.
D. Provider Role and Client Role:
The Provider’s role may include workshops, process review, flow design, initial configuration, training, optimization, and offboarding.
The Client’s role includes providing the required content, context, documentation, access, timely feedback, validation, and internal policies required to complete the implementation.
The Client is responsible for ensuring that the necessary team members are available for meetings, feedback, testing, and decision-making during the Service period.
Delays in providing content, access, feedback, approvals, or required information may impact the Provider’s ability to complete the Service within the applicable duration and included implementation hours.
3. Onboarding Period and Expiration of Services:
The Client must consume all meetings and implementation hours during the Service period applicable to the HubSpot AI Agents Implementation purchased. The applicable Service periods are as follows:
I. Customer Agent - Front-Line Ticket Deflection 24/7 Agent: seven (7) weeks from the start date* of the project.
II. Customer Agent - Front-Door Lead Capture & Qualification Agent: seven (7) weeks from the start date* of the project.
III. Prospecting Agent - Personalized Outbound to Target Accounts Agent: five (5) weeks from the start date* of the project.
IV. Prospecting Agent - Pipeline & Contact Reactivation Agent: five (5) weeks from the start date* of the project.
*The start date is considered to be the date of the scheduled Kickoff or seven (7) calendar days after the Client has rendered payment for the Service, whichever is first.
The Client must consume all included meetings and hours within the applicable onboarding period. Unused meetings or hours will expire at the end of the service period and will not be refundable or creditable.
The Service will be considered completed upon the earlier of:
I. Consumption of the included implementation hours.
II. Achievement of the implementation objective for the purchased Service.
III. Expiration of the applicable Service period.
Any additional calls, hours, support, optimization, or implementation work must be purchased separately at the list price in effect at the time of the new purchase.
In the event of a documented hardship or uncontrollable event, the Client may request one (1) reasonable extension not to exceed fourteen (14) calendar days, subject to approval by Digifianz. This extension must be requested by a member of the Client’s team in writing via email to help@digifianz.com exclusively.
4. Rush Fees:
The Client has the option of adding a Rush Fee to their purchase, equal to 50% of the total value the Services purchased. The purchase of a Rush Fee entitles the Client to increase meeting frequency and complete their onboarding in less time. The adjusted time frames would be as follows:
I. Customer Agent - Front-Line Ticket Deflection 24/7 Agent: four (4) weeks from the start date* of the project.
II. Customer Agent - Front-Door Lead Capture & Qualification Agent: four (4) weeks from the start date* of the project.
III. Prospecting Agent - Personalized Outbound to Target Accounts Agent: three (3) weeks from the start date* of the project.
IV. Prospecting Agent - Pipeline & Contact Reactivation Agent: three (3) weeks from the start date* of the project.
*The start date is considered to be the date of the scheduled Kickoff or seven (7) calendar days after the Client has rendered payment for the Service, whichever is first.
The purchase of a Rush Fee by the Client serves the sole purpose of providing additional resources to the Client in the form of increased meeting frequency. The purchase of a Rush Fee will not affect in any way the Onboarding Period and the Expiration of Unused Sessions previously stipulated in Section 3.
5. Integrations, Custom Development, and Exclusions
HubSpot AI Agents Implementations by themselves do not include custom code or development services, including but not limited to custom landing pages, custom quote templates, HubDB configuration, website development, or custom integrations such as API integrations.
The Client may request that development services be added to their quote. All projects must be reviewed and quoted on a case-by-case basis by the Provider’s technical team. The Provider cannot guarantee that it will be able to undertake any proposed development project due to technical and team availability limitations.
All work completed by the Provider is limited to the confines of the HubSpot platform. The Provider is not able to execute implementations of any kind on any external platform unless previously agreed to in writing by a member of the Provider’s Sales or Management teams.
External platforms include but are not limited to WhatsApp, Facebook, Facebook Business Manager, ERP platforms, email providers, external CRM platforms, data enrichment platforms, and third-party sales engagement platforms.
This limitation applies to native HubSpot integrations as well, as the Provider is only able to assist with the HubSpot-side of the integration within the scope of a HubSpot AI Agents Implementation.
The Services do not include:
6. Add-ons:
The following implementation elements are not included in the HubSpot AI Agents Implementation and are available only as add-ons. These services must be requested through the Provider’s website or during the sales process and will be quoted by the Provider’s team through a separate quoting process:
All add-ons are subject to separate pricing, scope, and acceptance terms and are not considered included in this Agreement unless expressly stated in writing in the Client’s purchase documentation.
This list is non-exhaustive and may be updated as additional add-ons become available.
Required HubSpot Hub and tier subscriptions may vary by add-on.
7. HubSpot Platform and Technical Limitations:
The Services are dependent on the functionality, permissions, availability, and technical limitations of HubSpot and any applicable HubSpot AI Agent or Breeze-related features at the time of implementation.
The Provider’s ability to complete the Service may depend on:
The Provider is not responsible for limitations caused by HubSpot subscription restrictions, missing product features, unavailable beta functionality, insufficient permissions, portal configuration issues, or third-party platform limitations.
8. Scheduling and Rescheduling:
A. Kickoff calls: The kickoff call will be scheduled by the Client through a HubSpot Meeting Scheduling Page upon purchase of the Service. Upon selection of a time, a member of the Provider’s team will be assigned to the implementation. In the event that the call needs to be rescheduled, the Client shall contact their implementation consultant directly to reschedule, subject to the availability of the Client’s implementation consultant with the Provider.
B. Scheduling project calls: The Provider and the Client will mutually agree on the schedule for subsequent project calls, subject to the availability of the Client’s implementation consultant with the Provider.
C. Cancellation and Rescheduling: If the Client needs to reschedule a call, they must notify the Provider at least twenty-four (24) hours in advance. This notification should be sent in writing via email to their assigned Implementation Consultant with the Provider. The rescheduled call shall be subject to the availability of the Client’s implementation consultant with the Provider.
D. Late Cancellation: If a meeting is canceled with less than twenty-four (24) hours’ notice, the Client will forfeit the call and will not be entitled to a replacement call. Any additional calls must be purchased separately at the list price in effect at the time of the new purchase.
9. The Client’s Responsibilities within the Service:
The Client agrees to:
A. Attend all scheduled meetings.
B. Provide timely feedback and required information to facilitate the implementation process.
C. Ensure that all necessary personnel are available for the meetings.
D. Provide access to the relevant HubSpot portal and tools required for the implementation.
E. Provide the necessary content, documentation, process information, ticket examples, pipeline information, account lists, or segmentation criteria required for the purchased Service.
F. Validate implementation direction, flows, settings, and configuration decisions during the Service period.
G. Complete assigned action items within the agreed timelines.
Failure by the Client to fulfill these responsibilities may affect the Provider’s ability to complete the Service within the applicable Service period and included implementation hours.
10. Payment Terms:
This is a prepaid, non-refundable, one-time Service. Fees will be paid via a HubSpot payment link prior to execution of the implementation. Exceptions may be made only for justifiable termination as specified in Section 14, Termination.
11. Confidentiality:
Both parties agree to keep confidential all information disclosed during the implementation process. This obligation extends to proprietary information, business plans, customer information, operational information, technical information, and any other sensitive information.
12. Intellectual Property:
All content, including information, data, software, photographs, graphics, video, typefaces, music, sounds, and other materials, is protected by copyrights, trademarks, patents, or other proprietary rights, which are valid and enforceable in all forms, media, and technologies now existing or hereafter developed.
The Client shall not remove or modify any copyright, trademark, or other proprietary notices. The Client is not permitted to copy, modify, delete, erase, augment, add to, publish, or transmit any of the materials or Services, in whole or in part.
The Digifianz logo is the property of its respective owner(s) and may not be reproduced, copied, or altered in any manner without the express written authorization of the trademark holder.
13. Non-Solicitation:
The Client undertakes not to contract, under any form, the services and/or benefits of any current or past employee or collaborator of Digifianz for a period of five (5) years from the date of purchase of the Services. The prohibition includes any direct or indirect hiring of the employee or collaborator in question. Failure to comply with this obligation shall give rise to an indemnity obligation of $30,000 thirty thousand United States dollars in favor of Digifianz.
14. Termination:
A. By the Client: The Client may terminate this Agreement at any time by providing written notice to the Provider. No refunds will be issued for Services already rendered. If HubSpot’s requirement for users to complete an onboarding when acquiring a new Professional level hub or above applies to the Client, the Client must: purchase a different onboarding service with the Provider, start an onboarding with HubSpot directly, or start an onboarding with another certified HubSpot partner.
B. By the Provider: The Provider may terminate this Agreement if the Client fails to comply with the Terms outlined herein. In such cases, no refunds will be issued for Services already rendered. If HubSpot’s requirement for users to complete an onboarding when acquiring a new Professional level hub or above applies to the Client, the Client must: purchase a different onboarding service with the Provider, start an onboarding with HubSpot directly, or start an onboarding with another certified HubSpot partner.
15. Post-Implementation Support:
The Services do not include ongoing support, monitoring, maintenance, troubleshooting, or optimization after the Service has been completed, the included hours have been consumed, the implementation objective has been achieved, or the applicable Service period has expired.
Any post-implementation support must be purchased separately.
This may include, but is not limited to:
16. Limitation of Liability:
The Provider’s liability under this Agreement is limited to the amount paid by the Client for the Services. The Provider shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the Services.
17. Force Majeure:
The Provider shall not be liable for any failure or delay in the performance of its obligations under this Agreement if such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, labor disputes, or interruptions to telecommunications or internet services.
18. Governing Law:
This Agreement shall be governed by and construed in accordance with the laws of Florida in the United States.
19. Modification of Terms:
The Provider reserves the right, at its sole discretion, to modify or replace these Terms at any time. Any such modifications shall be effective immediately upon posting of the revised Terms on the Provider’s website or by providing other notice thereof.
The Provider will make its best effort to notify current Clients of modifications made to these Terms, and changes will not be applied retroactively to Services already active at the time modifications are made. However, existing Clients who purchase additional Services after modifications are made will be subject to the modifications made to these Terms. In the case of material modifications, Clients will be notified in writing and may cancel any additional purchases made within five (5) calendar days of such notice without penalty, to receive a full refund for Services not yet rendered.
20. Entire Agreement:
This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements, understandings, and communications, whether written or oral, relating to the subject matter hereof.
21. Contact Information:
For any questions or concerns regarding these Terms, please contact Digifianz at help@digifianz.com
22. Consent for Project-Related Communications:
By purchasing a HubSpot AI Agents Implementation, the Client consents to receive communications from Digifianz regarding the implementation. The Client may opt out anytime using the unsubscribe link in emails or by contacting Digifianz, but the Provider recommends staying opted in for the best experience possible.
23. SLA:
All communications received by the Provider from the Client shall be responded to within eight (8) business hours. The Provider defines its Business Hours as Monday through Friday from 8:00am - 4:00pm EDT, excluding Argentinian National Holidays.
The official communication channel for all project communications is email exclusively.
For questions, concerns, or issues regarding the Services purchased, the Client should contact Digifianz at help@digifianz.com via email communication.
24. Acceptance:
By proceeding with the HubSpot AI Agents Implementation, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.
